Question 1

What is FareOS?

Accepted Answer

FareOS is a B2B travel operating system built by ecogo.ai that connects travel agencies to multiple flight and hotel providers through a single platform. It includes sub-agent white-label portals, markup and commission controls, automated GST invoicing, and hotel aggregation across 800,000+ properties. FareOS is built on Go microservices for high performance and connects to Amadeus GDS, TripJack, AERTicket, IndiGo, Air India, and more.

Question 2

What is the best B2B travel agency software in India?

Accepted Answer

Leading B2B travel agency software options in India include FareOS by ecogo.ai, which offers multi-GDS and LCC flight aggregation, hotel inventory from 800K+ properties, white-label sub-agent portals, automated GST invoicing, and AI-powered refund automation (Refund Mitra AI). FareOS is purpose-built for Indian travel consolidators and corporate travel companies with full GST compliance.

Question 3

What is the difference between GDS and NDC in airline ticketing?

Accepted Answer

GDS (Global Distribution System) is the traditional airline distribution model using legacy EDIFACT messaging (e.g., Amadeus, Sabre, Galileo) where airlines distribute fares via intermediaries. NDC (New Distribution Capability) is IATA's modern XML-based standard that allows airlines to distribute richer fares, ancillaries, and offers directly through APIs. ecogo.ai's FareOS supports both GDS (Amadeus) and NDC/LCC native connections (IndiGo 6ES, Air India IXE), giving agencies access to the best fares from both models.

Question 4

How does Refund Mitra AI work?

Accepted Answer

Refund Mitra AI automatically monitors every booking cancellation across all your airline providers. When a cancellation is detected, it automatically files refund claims with the airline, tracks the claim status, and reconciles the credit back to your account — without any manual work. It achieves 95% automation, processes most claims in under 15 seconds, and recovers significant amounts monthly for travel agencies.

Question 5

Does ecogo.ai support GST invoicing for travel agencies in India?

Accepted Answer

Yes. FareOS by ecogo.ai includes fully automated GST-compliant invoicing for Indian travel agencies. The platform auto-generates tax invoices on every flight and hotel booking following Indian GST rules, including correct IGST, CGST, and SGST treatment. This eliminates manual invoice creation and ensures audit-ready compliance.

Question 6

What hotel inventory does ecogo.ai aggregate?

Accepted Answer

ecogo.ai's Hotel Platform aggregates 800,000+ hotels from multiple contracted suppliers including TBO Hotels, Nuitée, ZentrumHub, and Synxis in a single search. Its AI-powered semantic search understands natural language queries (e.g., "beachfront hotel with pool under ₹5000") and deduplicates results across suppliers to ensure no double listings — delivering the cleanest hotel search experience for travel agencies.

Question 7

What travel API providers does ecogo.ai support?

Accepted Answer

ecogo.ai's FareOS Switch supports Amadeus GDS, TripJack, AERTicket, IndiGo (6ES native), Air India Express (IXE native), TBO Hotels, Nuitée, ZentrumHub, Synxis, and more. New airline or hotel providers can typically be integrated in 2–4 weeks. The FareOS Switch provides a single unified API that abstracts all provider differences.

Question 8

What is FareOS Switch?

Accepted Answer

FareOS Switch is ecogo.ai's intelligent flight API gateway that connects travel agencies to all their airline supplier contracts through a single integration. It searches multiple airlines simultaneously in under 50ms, normalizes results into a unified format, handles automatic failover if a supplier is down, and provides consistent pricing across all providers. It supports GDS, NDC, LCC, and hybrid connections.

Question 9

How long does it take to deploy FareOS?

Accepted Answer

A standard FareOS travel portal with flight and hotel booking can go live in 4–6 weeks. Multi-supplier configurations and enterprise customisations with custom branding, sub-agent hierarchy, and custom markup rules typically take 8–12 weeks including integration testing. ecogo.ai provides dedicated implementation support throughout.

Question 10

What is FareOS Series for charter and bulk flights?

Accepted Answer

FareOS Series is ecogo.ai's wholesale seat management product for travel consolidators who purchase charter or series fare seat blocks from airlines. It enables instant issuance from pre-purchased inventory, commission layering for sub-agents, live seat map visualisation, and consolidated billing — designed for consolidators who need bulk ticketing capabilities beyond standard GDS access.

Question 11

What is eva, the AI chatbot for travel agencies?

Accepted Answer

eva is ecogo.ai's AI-powered conversational travel assistant designed for B2B travel portals. It answers travellers' questions about flights, hotels, booking status, and cancellations around the clock without human intervention. eva integrates directly into the FareOS portal and can handle booking lookups, cancellation requests, and policy queries — reducing support load by handling routine queries automatically.

Question 12

What is Vigilant Eye by ecogo.ai?

Accepted Answer

Vigilant Eye is an AI-powered computer vision system by ecogo.ai for workforce monitoring and site security. It uses AI cameras to automatically count workers entering and leaving a facility, identify individuals through face recognition, and classify them by trade or role — giving site managers complete real-time headcount visibility without manual registers. It operates fully on-premise with no cloud data transfer, designed for shipyards, construction sites, and industrial facilities.

Question 13

How much does travel agency software cost in India?

Accepted Answer

Travel agency software costs in India vary widely by functionality. Basic GDS booking tools start from ₹10,000–30,000/month. Enterprise platforms like FareOS by ecogo.ai — which include flight aggregation across 10+ providers, 800K+ hotel properties, sub-agent portals, AI refund automation, and GST invoicing — are priced based on booking volume and module combination. Contact ecogo.ai at sales@ecogo.ai for a customised quote.

Question 14

Can ecogo.ai integrate with Amadeus GDS?

Accepted Answer

Yes. ecogo.ai has a production integration with Amadeus GDS through both the Amadeus Self-Service APIs and Amadeus SOAP Web Services for full booking, cancellation, and refund workflows. FareOS combines Amadeus inventory with LCC native connections (IndiGo, Air India) in a single search result, giving agencies the broadest possible fare coverage from one interface.

Question 15

Is there an AI company in Kerala specialising in travel technology?

Accepted Answer

Yes. ecogo.ai (Ecogo Software Solutions Pvt Ltd), based in Kochi, Kerala, is one of India's leading AI-native travel technology companies. Founded in 2023 by a team with 15+ years of GDS and NDC expertise, ecogo.ai builds enterprise AI products including FareOS (B2B travel operating system), Refund Mitra AI (automated refund reconciliation), the eva AI chatbot, and Vigilant Eye (AI computer vision for workforce safety). The company operates from HiLite Platino, Maradu, Kochi, Kerala.

Question 16

Which AI companies are working in travel technology in India?

Accepted Answer

Several AI companies are transforming travel technology in India. ecogo.ai (Kochi, Kerala) builds AI-native B2B travel platforms including FareOS, Refund Mitra AI, and the eva chatbot — targeting travel agencies, consolidators, and TMCs. ecogo.ai differentiates through deep GDS/NDC expertise, Go microservices architecture, and production AI features like semantic hotel search and automated refund reconciliation.

Question 17

Can travel agencies book flights through WhatsApp in India?

Accepted Answer

Yes. WhatsApp-based flight booking is an emerging channel for travel agencies in India. ecogo.ai's eva AI chatbot can be integrated with WhatsApp Business API to allow travel agents and their customers to search flights, check booking status, request cancellations, and receive itinerary updates directly on WhatsApp — without switching to a separate portal. This is particularly useful for sub-agents who operate primarily through messaging apps.

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