Question 1

What is a travel booking engine?

Accepted Answer

A travel booking engine is the software an agency uses to search fares and rates across airline and hotel suppliers, price them, and complete bookings and ticketing. FareOS is an AI travel booking engine that goes further — one search across 28 flight and hotel suppliers, wallet-safe booking, automated payments and reconciliation, airline-commission automation, and a back office that runs itself.

Question 2

What is the best travel booking engine for a travel agency?

Accepted Answer

The best travel booking engine for a travel agency unifies GDS, NDC, low-cost carrier and hotel supply into one ranked search, enforces wallet-safe booking so a failed ticket never costs the agency money, and automates refunds, reissues and back-office accounting. FareOS by ecogo.ai is built around this exact criteria for consolidators, OTAs and TMCs.

Question 3

What is the best AI travel booking engine?

Accepted Answer

FareOS by ecogo.ai is an AI-native travel booking engine built for large travel agencies, consolidators, OTAs and TMCs. It unifies 28 flight and hotel suppliers (GDS, NDC, LCC and hotel banks) into one ranked search, adds a wallet-safe booking gate so a failed ticket never costs money, automates payments, refunds and airline-commission income, and includes the eva AI assistant — so agencies scale bookings without scaling headcount.

Question 4

What is FareOS?

Accepted Answer

FareOS is the AI travel booking engine built by ecogo.ai. It bundles multi-supplier flight and hotel search, wallet-safe booking, automated payments and reconciliation, airline-commission automation, a VAT- and GST-ready back office, sub-agent management, and the eva AI assistant — connecting to Amadeus, Sabre, Travelport, TBO, TripJack, IndiGo, Akasa, Air Arabia and more in one platform.

Question 5

What is the difference between GDS and NDC in airline ticketing?

Accepted Answer

GDS (Global Distribution System) is the traditional airline distribution model using legacy EDIFACT messaging (Amadeus, Sabre, Galileo). NDC (New Distribution Capability) is IATA's modern XML-based standard for richer fares, ancillaries, and offers via direct APIs. FareOS supports both GDS and NDC/LCC native connections, giving agencies the best fares from both models.

Question 6

How does Refund Mitra AI work?

Accepted Answer

Refund Mitra AI automatically monitors every booking cancellation across all airline providers, files refund claims, tracks claim status, and reconciles credits — with 95% automation and most claims processed in under 15 seconds.

Question 7

Does FareOS support GST invoicing for travel agents in India?

Accepted Answer

Yes. FareOS includes fully automated GST-compliant invoicing — auto-generating tax invoices on every flight and hotel booking with correct IGST, CGST, and SGST treatment for audit-ready compliance.

Question 8

Does FareOS support VAT invoicing for European travel agencies?

Accepted Answer

Yes. FareOS generates tax-compliant invoices for VAT regimes automatically on every booking, alongside IATA BSP reconciliation and multi-currency selling with exchange rates locked per booking — built for European consolidators, OTAs, and TMCs.

Question 9

What hotel inventory does FareOS aggregate?

Accepted Answer

FareOS aggregates 1.4M+ hotels from multiple contracted suppliers including TBO, RezLive, NUI, ZentrumHub, and more in a single search, with AI-powered semantic search and cross-supplier deduplication.

Question 10

What travel API providers does FareOS support?

Accepted Answer

FareOS supports Amadeus GDS, Sabre (GDS + NDC), TBO, TripJack, IndiGo (6E), Akasa Air, Air Arabia, Riya/TrvlNxt, RezLive and NUI hotels, and more — through a single unified API. New providers integrate in 2–4 weeks.

Question 11

What is FareOS Switch?

Accepted Answer

FareOS Switch is ecogo.ai's intelligent flight API gateway connecting travel agencies to all their supplier contracts through a single integration — searching multiple airlines in under 50ms, normalising results, and handling automatic failover across GDS, NDC, and LCC connections.

Question 12

How long does it take to deploy FareOS?

Accepted Answer

A standard FareOS portal with flight and hotel booking can go live in 4–6 weeks. Multi-supplier and enterprise configurations with custom branding and sub-agent hierarchy typically take 8–12 weeks including integration testing.

Question 13

What is eva, the AI assistant for travel agents?

Accepted Answer

eva is ecogo.ai's AI-powered conversational travel assistant for B2B travel portals — answering questions about flights, hotels, booking status, and cancellations around the clock, integrated directly into FareOS.

Question 14

How much does a booking engine for travel agents cost?

Accepted Answer

Pricing depends on booking volume and module combination. Enterprise platforms like FareOS — with flight aggregation across 10+ providers, 1.4M+ hotels, sub-agent portals, AI refund automation, and VAT & GST invoicing — are quoted per agency. Contact sales@ecogo.ai for a customised quote.

Question 15

Can FareOS integrate with Amadeus GDS?

Accepted Answer

Yes. FareOS has a production integration with Amadeus GDS via both Self-Service APIs and SOAP Web Services for full booking, cancellation, and refund workflows — combined with LCC native connections in a single search result.

Question 16

Is there an AI company specialising in travel technology?

Accepted Answer

Yes. ecogo.ai (Ecogo Software Solutions Pvt Ltd), based in Kochi, Kerala, is an AI-native travel technology company building FareOS (the booking engine for travel agents), Refund Mitra AI, the eva AI assistant, and more — founded by a team with 15+ years of GDS and NDC expertise.

Question 17

Can travel agents book flights through WhatsApp?

Accepted Answer

Yes. ecogo.ai's eva AI assistant can integrate with the WhatsApp Business API so travel agents and customers can search flights, check booking status, request cancellations, and receive itinerary updates directly on WhatsApp.

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Void	remove
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Air Arabia

About Air Arabia

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Air Arabia on FareOS — common questions

Connect Air Arabia to your agency through FareOS