eva · WhatsApp booking
Book flights on WhatsApp
Your agents message eva in plain language — by text or voice note — and book from the same chat. No app to install, and nothing books until they reply “yes”.
eva · FareOS
Illustrative · sample dataThe short answer
eva is the WhatsApp assistant in FareOS. A travel agent messages eva in plain language, by text or voice note, to search flights, share passenger details (a passport photo can be read automatically) and confirm a booking with a typed “yes”. It works in English, Hindi, Malayalam, Tamil and Arabic and includes hotel search. More is in development.
Reviewed 18 October 2026
At a glance
Built for agents who already live in WhatsApp
How it works
From request to ticket in one chat
STEP 01
Ask
Type or record a voice note: “Delhi to Dubai tomorrow, 2 adults.” One-way and round trip are supported.
STEP 02
Choose
eva lists the options. Pick one by replying with its number.
STEP 03
Add passengers
Send names and dates of birth, or a photo of each passport. eva reads the details for you to check.
STEP 04
Say “yes”
eva shows a review with the total. Reply “yes” to book; the ticket and PNR details come back in the same chat.
Works today
What eva does now
These are implemented and in use. Anything not listed here is on the in-development list below.
Flight search and booking
Describe the trip in plain language. eva shows options, collects passenger details, shows a review with the price and books on a typed “yes”. One-way and round trip.
Voice notes
Send a voice note in English, Hindi, Malayalam, Tamil or Arabic (including romanised Hindi, Malayalam and Tamil). eva transcribes it and treats it like typed text. A voice note can start a search but never confirms a booking.
Passport photo reading
Photograph a passport and send it. eva reads the details so nobody retypes them. Always check them before you confirm.
Booking safeguards
Only an exact typed “yes” books. The booked total must match the price you reviewed, and only one submission runs at a time, so a repeated message cannot book twice.
Hotel search
Search hotels in the same chat and see whole-stay prices. Booking a hotel in chat is not switched on yet.
Replies in your language
eva can reply in Hindi, Malayalam, Tamil, Arabic and other languages. Amounts and booking references are always shown in English as well, so nothing important is lost in translation.
Conversation memory
eva remembers earlier conversations, including a searchable record of voice-note transcripts, so follow-up questions have context.
Operator dashboard
A login-protected dashboard shows live conversations and lets your team send messages to users.
In development
Still being built or switched on
We list these so you know exactly what to expect. The What’s new page shows the current status of each.
Flight cancellation
A fee quote, then a typed “yes”. Built; not yet proven end to end.
Hotel booking in chat
Built but not switched on.
Visa applications
Document collection is built. In-chat payment and status tracking are not.
Pay-by-link for end customers
A customer-facing mode with login and a payment link. Not yet proven.
Price alerts and check-in reminders
Being completed. They do not send notifications yet.
Multi-city search and voice replies
Not built yet.
Questions
Frequently asked questions about eva
How does eva work?add
A travel agent messages eva on WhatsApp in plain language, by text or voice note. eva shows flight options, collects passenger details (a passport photo can be read automatically), shows a review with the total, and books when the agent replies with an exact typed “yes”. Ticket and PNR details come back in the same chat.
Who is eva for?add
eva is built for travel agents and agency staff. Each agent is recognised by their WhatsApp number and must be registered in FareOS. A customer-facing mode with a payment link is in development.
How do booking and payment work?add
eva shows a review with the total and books only after an exact typed “yes”. The booked total must match the price that was reviewed. In the default setup the booking is paid from the agency’s FareOS wallet; paying by link for end customers is in development.
Which languages does eva support?add
eva understands typed messages and voice notes in English, Hindi, Malayalam, Tamil and Arabic, including romanised Hindi, Malayalam and Tamil. It can reply in the user’s language, and amounts and booking references are always also shown in English.
Can agents book with a voice note?add
A voice note can start a search and answer questions, because eva transcribes it and treats it like typed text. It never confirms a booking: only an exact typed “yes” does.
How does passport photo reading work?add
The agent sends a photo of the passport and eva reads the details to save retyping. Always check them before confirming. The photo is processed by an AI service to read it; ask us for the data-handling details for your agency.
Can eva book hotels, cancel flights or handle visas?add
Hotel search with whole-stay prices works today. Hotel booking in chat, flight cancellation, visa applications and pay-by-link for end customers are built but not yet switched on or not yet proven end to end. Price alerts and check-in reminders are being completed. The What’s new page shows the current status of each.
Does eva remember earlier conversations?add
Yes. eva keeps conversation history across sessions, including a searchable record of voice-note transcripts, so follow-up questions have context.
How do you check that eva gives correct answers?add
eva is covered by automated tests and an evaluation suite that replays scripted conversations to check that requests are understood correctly. A booking is never made on a guess: it needs the exact typed “yes”.
How long does it take to set eva up for my agency?add
It depends on your setup. A platform review scopes it: registering your agents’ numbers in FareOS, the payment setup and the languages you need.
See eva book a flight on your routes
A platform review shows eva working with your suppliers, and which capabilities are live or still in development for your setup.